Cover of Andy Polaine, Lavrans Lovlie, Ben Reason: Service Design

Andy Polaine, Lavrans Lovlie, Ben Reason Service Design

From Insight to Implementation

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Rosenfeld Media

2013

EPub, PDF
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216

978-1-933820-61-3

1-933820-61-6

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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