Terms and Conditions

Shopping terms

- Rights and duties of the seller
- Rights and duties of the buyer
- Return policy
- Privacy and security
- Alternative Dispute Resolution


Rights and duties of the seller

The seller is Shakespeare a synové s.r.o., Krymská 12, 101 00, Praha 10 - Vršovice IČ: 26705770

The seller has a duty to process the binding order and send the ordered goods to the address mentioned in the order within three working days from receiving the order. If the metod of payment was a bank transfer, three days from receiving the money on the account.

If the description of the product states longer delivery time this becomes the binding delivery time for the order.

If the conditions stated in 'Rights and duties of the buyer' are fullfiled the seller will pay back the sum paid by the buyer for the goods within seven working days from receiving the goods. The money will be sent to the address the goods were sent. The seller will not pay back the costs connected with sending the goods. (packing and postage, COD fees etc.)

The seller declares that the personal information received from the buyer will be used stricly for reasons connected with the services of Shakes.cz and will not be passed over to a third party, if it's not directly connected with fullfiling the orders. If asked on paper by the buyer according to 'Rights and duties of the buyer', the seller will erase all personal data regarding the buyer from the customers' database.

If the buyer repeatedly refuses to collect and pay for the ordered goods according to 'Rights and duties of the buyer', the seller can hold or stop processing further orders by this buyer.



Rights and duties of the buyer

The buyer will state a correct delivery address on the order.

The buyer will collect all of the ordered goods and pay the full price as stated on the binding order (including postage, packaging, COD fees etc.)

The buyer has a right to have all personal data erased from the customers' database of Shakes.cz, if he/she hasn't completed any order. It will be done upon the request from the buyer sent on paper to the address of the seller. The request has to include login and password of the buyer.

If the buyer choses to pay directly on the sellers bank account, the payment has to be on the sellers account within 14 days from placing the order. If the sum will not show up at the seller's account, the order will be cancelled.



Return Policy

If the book you ordered is damaged or the wrong title, you may return it. You may return book even in the case of the book not meeting your expectations.

Book returns due to physical damage If your books arrive damage or are not the correct title, we ask you to return them to our address without delay. Late claims based on the reasons named above will not be respected.

Claim by Reason of Hidden Defects, Missing Pages etc. A 24 month guarantee is provided for all hidden defects not caused by usage.

Claim by Reason of Unsuitable Selection The title may also be claimed in case that it does not correspond with your expectations. In this case, please send the title back to us within one month after receiving it. Please indicate whether you would like your money back or if you would prefer another title. The returned article must be in a perfect condition (so that other customers who order the book will not receive a used item) All claims will be considered within three workdays, and the customer will be informed via e-mail. If no other agreement is reached, the accepted return will be resolved by the repayment of the purchase price in the same way the price was paid by the customer. The purchase price will be returned within thirty days.



Privacy and security

All customers's data are used and stored in accordance with Czech legislative act number 101/2000 Sb.

In accordance with the Personal Data Protection Act, the personal data shall only be processed for the duration necessary for the purpose of its processing. Shakespeare a synové s.r.o. company is not handing any data to third parties except for external shippers where these are needed for successful delivery of purchased goods. Without explicit consent Shakespeare a synové s.r.o. company acts strictly in accordance to § 5 odst. 2 písm. b) and § 5 odst. 6.



Alternative Dispute Resolution

The amendment of the Act on Consumer Protection has brought another possibility to resolve a consumer’s dispute against a trader if the two parties fail to agree on an acceptable compromise at first. In February 2016 the Czech Trade Inspection Authority (www.coi.cz) became one of mediators and it is most probable that mainly consumers will use the opportunity when being dissatisfied with the way their claim was settled or refused by a seller of goods or a provider of services.

http://www.coi.cz/cz/spotrebitel/prava-spotrebitelu/mimosoudni-reseni-spotrebitelskych-sporu-adr/

http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm