Claire Agutter Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition

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The official guide for the EXIN SIAM(TM) Professional certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:Know their role, responsibilities and context in the ecosystemAre empowered to deliverAre held accountable for the outcomes they are required to deliverService Integration and Management (SIAM Professional Body of Knowledge (BoK), Second editionhas been updated to reflect changes to the market and is the official guide for the EXIN SIAM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM Foundation Body of Knowledge (BoK), Second edition.The book will appeal to:Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM Professional certificationCustomer organizations and their staff looking for guidance when managing a multi-service provider environmentService integrators and their staff wishing to work in a SIAM ecosystem effectivelyInternal and external service providers and their staff wishing to understand their role in a SIAM ecosystemConsultants in service management and other frameworks who wish to expand their knowledgePrepare for your SIAM Professional exam and understand how SIAM can benefit your organization!