Cover of Michael West: Return On Process (ROP)

Michael West Return On Process (ROP)

Getting Real Performance Results from Process Improvement

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CRC Press

2016

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978-1-4398-8641-0

1-4398-8641-5

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Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi

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