Cover of Donald F. Blumberg: Managing High-Tech Services Using a CRM Strategy

Donald F. Blumberg Managing High-Tech Services Using a CRM Strategy

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Taylor and Francis

2002

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978-1-4200-2532-3

1-4200-2532-5

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As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enablin

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