Cover of Philipp Klaus: Measuring Customer Experience

Philipp Klaus Measuring Customer Experience

How to Develop and Execute the Most Profitable Customer Experience Strategies

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Palgrave Macmillan UK

2014

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978-1-137-37546-9

1-137-37546-9

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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

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