Intellectual Capital and Business Excellence for the 21st Century Organisations

Annotation

This e-book is devoted to the analysis of the role of Intellectual Capital (IC) and its management in today's business landscape. The increasing pressure of global competition, the significant technological progress, the fast changing of customers demand have involved that business success is more and more strongly related to the company's ability to create value for all stakeholders and particularly to satisfy customers' wants and needs by creating and incorporating higher value into products and services. This forces companies to improve their capability to create and deliver value, defining effective business models, changing their way to devise and operate their strategies, executing valuable innovation processes, leading to innovations in new products, services and processes, exploiting strategic resources to get superior business performance results. In this scenario, IC represents an essential factor for best enhancing and supporting organizational performance improvement.