Cover of A. Oade: Managing Challenging Clients

A. Oade Managing Challenging Clients

Building Effective Relationships with Difficult Customers

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Palgrave Macmillan UK

2011

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978-0-230-35899-7

0-230-35899-3

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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