Cover of Robert Spector, Patrick McCarthy: The Nordstrom Way to Customer Service Excellence

Robert Spector, Patrick McCarthy The Nordstrom Way to Customer Service Excellence

The Handbook for Becoming the "Nordstrom" of Your Industry

Price for Eshop: 489 Kč (€ 19.6)

VAT 0% included

New

English

Expected delivery time 14-30 days

Book information

John Wiley & Sons Inc

USA

2012

2

Paperback

224

Standard

261017

978-1-118-07667-5

1-118-07667-2

Customer services; United States; Handbooks, manuals, etc.

Annotation

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. - Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

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