The Nordstrom Way to Customer Service Excellence
The Handbook for Becoming the "Nordstrom" of Your Industry
Price for Eshop: 489 Kč (€ 19.6)
VAT 0% included
New
English
Expected delivery time 14-30 days
Book information
John Wiley & Sons Inc
USA
2012
2
Paperback
224
Standard
261017
978-1-118-07667-5
1-118-07667-2
Customer services; United States; Handbooks, manuals, etc.
Annotation
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. - Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.
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